How do I order in the Doctorbags.shop webshop?

  1. Select the doctor's bag of your choice by clicking on it. On the homepage you can see if the bag is in stock (in stock) or in production. In production (or in order) the bag is made. You can contact us before the delivery date.
  2. Click on the order-button and the doctor's bag will be placed in the shopping cart.
  3. You don't need an account
  4. You can choose to have the doctor's bag delivered to another address or choose a different invoice address
  5. Check your order on the overview page.
  6. Then choose the way you want to pay under payment methods.
  7. You now go to a secure environment to pay and complete the order.
  8. You will receive a confirmation of your order by e-mail.
  9. Once we have packed and shipped your order, you will receive an e-mail with a Track & Trace code and a hyperlink, with which you can track the status of your order. If you have not received it, please contact us.

Can I view the doctor's bags?
Yes, you can view the doctor's bag collection at Maarssen, Abel Tasmanlaan 5, 3603 GC Maarssen, The Netherlands. However, only by appointment. Call +31346832104 or send an e-mail to info@doctorbags.shop

Can I decide when my order is delivered?
No, unfortunately that is not possible yet. We try to deliver your order within 3 to 5 working days. You can easily follow your order via a Track & Trace code and a web link. You will receive this from us via e-mail as soon as your order is sent to us.

How do I know that my order at medicstassen.nl has arrived?
After you have ordered and paid online, you will receive a confirmation of your order by e-mail.

When do you deliver my order and what are the shipping costs?
If we have approved the order, we will carefully pack and send it. We do our best to deliver the order between 3 to 5 working days. In consultation it is also possible to pick up your order at our showroom in Maarssen. All prices include shipping unless stated otherwise.

In what ways can I pay?
In our webshop you can pay securely in various ways: via iDEAL, in advance with invoice or cash if you pick up the doctor's bag yourself.

With us you pay within a secure environment (via Mollie). We think you are very important as a customer, so you can be sure that we treat your data completely confidentially.

How can I exchange or return my product?
It may happen that your purchase is not quite what you expected. You can therefore always exchange or return items that you have purchased through our webshop. When you return an order to us, you must first inform us of this. This can be done by telephone (+31346832104) or by email (info@doctorbags.shop). Please return the packing slip when returning the goods so that we know who the shipment originated from. Do this within 2 weeks after you receive the item. Of course we can only take back undamaged and unused articles. We will transfer to you the amount of the item including the shipping costs made by us within 14 working days after we have received the item in good condition. Shipping costs will not be reimbursed. You can return your order to:

Doctorbags.shop
Abel Tasmanlaan 5
3603 GC Maarssen
The Netherlands

Return shipments are at the risk of the buyer. This means that Doctorbags.shop is not liable for damage or loss of products sent by you. So make sure you always have a shipping receipt if you send something back. You can also hand in the article in Maarssen (by appointment).

How can I contact Doctorbags.shop?
You can always reach us via info@doctorbags.shop or call us at + 31346832104.

Can I have my order delivered to another address?
Yes, you can have your doctor's bag delivered to another address. Please indicate this when ordering.

I want to cancel my order is that possible?
Yes, you can cancel your order by contacting us at info@doctorbags.shop. If your order is already on the road, then a cancellation is unfortunately no longer possible. In that case you can return your order or return it.

How do I create my own account?
You only need your own account if you are going to order something. With an order you only need to follow the steps. How this works is self-evident.

Something is wrong with my order, what now?
You have received your order but according to you something is wrong. Please contact us via info@doctorbags.shop or call +31346832104. Always state the order number and your address details for quick processing.

Is there a guarantee on my doctor's bag?
On all our bags we give a one-year warranty on manufacturing defects and defects that should not have been caused by normal use. We give a lifelong guarantee on the locks of our McFermoir doctor's bags. We can always send you a lock on request.

Of course we give no guarantee when there is:

- deliberate damage or damage due to negligence (eg water, fall and / or impact damage);

- improper use

- negligent maintenance

- normal wear and tear

- discoloration (that belongs to our leather and gives the bag a unique character)

Your claim to the warranty expires as soon as other service or repair services designated by the Dokterstassen.nl have processed the product.

How do I see if a bag is in stock?
On the homepage you will find an overview of all our bags. When the bag states that it is in stock we can generally deliver within 2-5 working days. When it is on order or in production then this means that we do not currently have the bag in stock but that the bag is made. Then ask for the delivery time via info@doctorbags.shop or via +31346832104.

How can I best maintain my bag?
The maintenance of the leather from our doctor's bags is quite simple. Dust and dirt can be removed with a damp cloth. The leather can then be treated once or twice a year with a vegetable maintenance product. This is especially true for the undyed leathers. We are not in favor of treating the leather very intensively. This can even backfire and ensure that the natural character of the leather is lost. With careful use of the bag, the leather will become more beautiful and more experienced. Traces of use are also part of this and give the bag its own character. Whoever chooses a doctor's bag from the Eco series, chooses a doctor's bag that 'lives' and on which also traces of use will be visible.

Does the leather hide from my bag?
Yes, the leather we use can discolour through use, rain, sunlight, etc. This applies in particular to the leather that has been treated and colored with oil and wax (Ranger and Eco). The painted leather will discolour less quickly and will remain the same for much longer. Dyed leather is also less sensitive to sunlight, rain, etc.

We find ourselves that the leather from our Eco, Nature and Wout series is very beautiful by use and occasionally treat with a special leather wax. It gets a beautiful vintage look with its own look.

The Nature leather we use for our Nature series has been specially developed to 'live' and is extra sensitive to sunlight, water drops etc. After a few years of use, the leather will develop its own patina giving you a unique bag.

Can I buy a leather doctor's bag here?
Yes, you can certainly buy a ladies doctor's bag with us. Dokterstassen.nl is the largest supplier of doctor's bags, redeemed bags and travel bags in Europe. Many of our bags are bought by ladies. In fact, the majority of our target group (general practitioners and midwives) is female. Every doctor's bag is unique, so look for our unique collection that fits you perfectly!

Is every doctor's bag made of leather?
No, not every doctor's bag is made of leather. Although our collection mostly consists of leather models bags and leather is an excellent durable material, there are also doctor bags of other materials. For example, in our collection we have made medical bags made of cork, pineapple leaves, polyester and even a bag made from recycled fire hoses. Dokterstassen.nl and house brand McFermoir are constantly experimenting and searching for the best unique sustainable materials that meet the strict requirements of our quality products.

Can I buy a vintage doctor's bag here?
Yes, you can definitely buy a vintage doctor's bag here. In fact, a large part of the McFermoir collection consists of vintage materials or have a vintage look. If you really have a unique idea for a medical that is not between the collection. Then we can even have a doctor's bag made to measure for you!

Can I buy a toy doctor's bag for my child here?
No, unfortunately we do not sell toy doctor bags. We do have a category called gifts for gifts related to the doctor's bag. But above all we have a very beautiful and unique collection of professional bags for medical professions such as midwives and general practitioners.

Can I buy a second hand doctor's bag here?
We sell very nice doctor bags in our collection. Unfortunately we do not offer second hand bags yet. This may come in the future. If you have an old doctor's bag that you would like to sell or exchange, you can always look at it here. Send a photo of the bag with your data to our e-mail address and we look at it.

Can I exchange my old doctor's bag here?
Yes, that is possible, depending on the doctor's bag and the condition of the bag. If you have an old doctor's bag that you would like to sell or exchange, you can always look at it here. Send a photo of the bag with your data to our e-mail address and we look at it.

Can you make a loan bag available?
Yes, it is possible that you order a bag with us that is temporarily out of stock, and that you already need a bag. In this case, we can temporarily provide you with a loan bag for free. Inquire about the possibilities.